Cancellation policy
Pre-orders
Some PS Hitsquad products may be available to pre-order before they are released or arrive in stock. Payment will usually be taken at checkout unless stated otherwise on the product page.
You can request to cancel a pre-order before it has been fulfilled or dispatched. Once an order has been fulfilled or dispatched, it can no longer be cancelled, but it may still be eligible for a return or refund under our Returns Policy.
To request a cancellation, please contact us with your order number.